That's right, Scam! Have you ever unexpectedly run over you minutes when you knew good and well that you had plenty of minutes left in your Verizon plan? Just as you would check your bank statement every month to make sure that your balance is correct, you might want to check your monthly minute usage on your bill to see if it is correct as well. For the past year Verizon customers have been complaining about their minute usage going over what they had expected. Customer service told them that the overages were valid and that there was nothing that they could do about it but suggest that the customers renew their contracts and get a higher voice plan.
But the real problem was that the machine that keeps track of your minute usage would start adding and taking 
minutes at random from their customer's voice plan. Instead of checking your minutes every so often, try checking your minutes at least twice a day. Once in the late morning and once in the early evening. You will start to notice that Verizon will be telling you that you have more minutes available than you did last week instead of having less.When asked about this, customer service representatives would give their customers every excuse in the book from saying that it would cost you minutes to call your voice mail, to call customer service from your phone, and even to check your minutes from your phone over the mobile web even though when you use these services they clearly state that you would not incur any usage charges.
So what is the big deal if Verizon gives you extra minutes? Well just like a bank, if a bank accidentally puts more money in your account than you actually have, eventually they will take that money back. Verizon does the same thing with their minutes. At the end of your billing cycle, all of the minutes that they added to your minute usage will all be taken away. And if you did not notice that verizon was adding minutes to your phone, the minutes that you thought that you had left for that month will be taken away, and you will be forced into overages. Once this was discovered Verizon tells their customers that this is not suppose to happen and says that they will open up a trouble ticket to investigate which will end up taking months. Finally it will be determined that the system is working properly and all of this is suppose to happen, giving the customers the excuse that when you check your minutes it is only an estimate. It may be more, or it may be less. So basically you will have to log your own minute usage every call just as you would balance a check book every time you write a check or use your debit card.
